Shipping Information
FOB Points
All orders are printed in and shipped from Northeast Florida.
Shipping Methods
Odyssey reserves the right to ship your order by the method we deem to be the most efficient. Due to the volume of orders shipped daily, adjustments to shipping methods and locations MUST be received 3 days before the scheduled ship date or changes cannot be guaranteed. We will not be responsible for the accuracy of these changes unless they are received in writing.
Please note that all transit times are estimated only and cannot be guaranteed.
Shipping Estimates
Odyssey will provide freight estimates. However, estimate costs and transit times are not guaranteed and Odyssey will not be responsible for the final freight billing. Any and all additional shipping accessories will need to be advised of at the time of the quote/order or the shipping estimate will solely be for curb to curb. Credit will not be issued if final freight charges are different than quotation given. Full value insured shipments must be clearly stated on your order.
Shipping Services & Charges
| Shipping Charge | Cost |
|---|---|
| Safe Pack Boxing For Ground Shipments (Per Box) | $16.25V |
| Palletization For Freight Shipments (Per Pallet) | $31.25V |
| Third Party BOL & Pick Up Generation (Per Location) | $31.25V |
| Special Labeling (Per Box) | $0.31V |
| Split Shipments Per Location (First 3 Locations Free) | $6.25V |
Ground Shipments
Glassware and ceramics are generally not suitably packaged for small package carrier shipment. All ground shipments are subject to safe pack boxing charges. These charges are in addition to the freight charge and will be incorporated into the total freight billing, unless shipping third party or collect, in which case it will be itemized separately on the invoice.
All ground shipments will be scheduled via FedEx Ground/Home Delivery and are limited to orders of 150 pounds or less. Please see Third Party Shipments below for information regarding UPS shipments.
Freight Shipments
Unless otherwise specified, all freight shipments will be sent freight prepaid unless shipping third party. If your order requires shipment via truck line, we must palletize the ware. This charge is in addition to the freight charge and will be incorporated into the total freight billing, unless shipping third party or collect, in which case it will be itemized separately on the invoice.
All orders requiring additional freight services must be noted on your order. Failure to do so may result in delayed delivery and additional freight charges forwarded to you after the initial invoice is issued. Odyssey reserves the right to submit additional freight billing from the carrier after the original invoice is issued for miscellaneous fees including, but not limited to: inside delivery, residential delivery, re-delivery, address corrections, limited access or brokerage fees billed by the carrier after the first invoice is generated.
Air Shipments
Authorization for air shipments must be received in writing before shipment will be made. It is the responsibility of the ordering party to be sure this authorization is received in a timely manner. If you need to change your shipment from ground to air, we require a minimum of 48 hours notice prior to your scheduled ship date. All expedited shipments are shipped on the customer’s account. Repackaging charges apply. Expedited shipments are not available for orders exceeding 150 pounds.
Third Party Shipments
If you choose to ship your order on your FedEx or UPS account, please provide us with your account number along with the associated billing address. If shipping via your UPS account, shipping labels must be provided to us and you are responsible for setting up pickup from our facility. All third party ground shipments are subject to safe pack boxing charges.
Orders that must be shipped out on your LTL account we require that you generate and submit a copy of your freight bill and schedule the pick up. Odyssey can generate your order’s bill of lading and schedule the pick up with your carrier for an additional fee. All third party freight shipments are subject to palletization charges.
Special Labeling
All ground orders are blind shipped with a shipping label on each box and all freight orders are blind shipped with only a bill of lading. We can apply custom labeling to your shipment for an additional charge if needed. Labels will need to be mailed from you to us and must reach our facility 5 days prior to your scheduled ship date.
Split Shipments
Shipments can be split up into multiple destinations. There is no charge for the first three (3) locations and each location after that will incur a split shipment fee per location. Each shipping location must be receiving a case quantity as cases cannot be broken up.
Freight Claims & Damaged Ware
All shipments leaving our factory are inspected and signed for by the carrier. Odyssey is not responsible for breakage and delays in delivery. Any damage claim must be filed with the carrier within 15 days and will be limited to damages noted at the time of delivery. All claims to be made for shipments via third party will need to be processed by you. Title to the goods passes to the buyer upon release to the carrier.
Claims must be submitted with images of damaged ware in order for your claim to be processed. Damaged ware can either be credited or replaced, but must be ordered in case quantity and meet minimum order quantities if you choose to replace the damaged ware.